1. Introduction

Visuals by David ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services at visualsbydavid.co.ke.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, and password when you create an account
Contact Information: Information you provide when contacting us or submitting project briefs
Payment Information: M-Pesa phone numbers or PayPal account details for processing payments
Project Data: Files, images, and content you upload for design projects

2.2 Information Collected Automatically

Usage Data: Pages visited, time spent on site, click patterns
Device Information: Browser type, operating system, device type
Log Data: IP address, access times, referring URLs
Cookies: Session and preference cookies to enhance your experience

3. How We Use Your Information

We use your information to:

Provide and improve our services
Process orders and payments
Communicate with you about projects and orders
Send service updates and marketing communications (with your consent)
Analyze usage patterns to improve user experience
Prevent fraud and ensure security
Comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

Contract Performance: To fulfill our services to you
Legitimate Interests: To improve our services and marketing
Consent: For marketing communications and cookies
Legal Obligation: To comply with applicable laws

5. Data Sharing

We may share your information with:

Payment Processors: M-Pesa (Safaricom) and PayPal for payment processing
Service Providers: Hosting, email, and analytics services
Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate security measures including:

SSL/TLS encryption for data transmission
Secure password hashing
Regular security audits
Access controls and authentication
Secure data storage with reputable providers

7. Data Retention

We retain your data for:

Account Data: As long as your account is active, plus 2 years after deletion
Project Files: 1 year after project completion
Transaction Records: 7 years for tax and legal purposes
Marketing Data: Until you unsubscribe

8. Your Rights

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data
Restriction: Limit how we process your data
Portability: Receive your data in a portable format
Objection: Object to certain processing activities
Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at hello@visualsbydavid.co.ke

9. Cookies

We use cookies for:

Essential Cookies: Required for site functionality
Analytics Cookies: To understand how visitors use our site
Preference Cookies: To remember your settings

You can manage cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us.

12. International Data Transfers

Your data may be transferred to and processed in countries outside Kenya. We ensure appropriate safeguards are in place to protect your data.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

14. Contact Us

For privacy-related questions or concerns, please contact us at:

Email: hello@visualsbydavid.co.ke
Location: Nairobi, Kenya

Privacy Policy